Thank you for visiting the C4 Communications website and reviewing its Privacy Policy and Terms of Use (hereinafter the “Policy”). Our website address is: https://c4-communications.ca

This website and its content (the “Site”) are the property of C4 Communications and may not be copied, reproduced, republished, uploaded, displayed, transmitted, distributed, or used without the prior written authorization of C4 Communications.

By accessing and using this Site, you agree to be bound by these Terms of Use, understand them, and undertake to comply with all conditions set forth below. You acknowledge having read and understood this Policy and consent to the processing of your personal data in accordance with it, where applicable.

These Terms of Use and the Privacy Policy consist of the following sections:

1. Copyright and Trademarks
2. Objectives of the Privacy Policy
3. Effective Date
4. Consent Collection Methods
5. Purposes of Data Collection
6. Use of Cookies and Analytics Tools
7. Personal Information Collected
8. Security of Your Personal Information
9. Limitation of Liability
10. Accessibility and Technical Failures of the Site
11. Disclaimer
12. Disclaimer Regarding Links to Other Websites
13. Applicable Laws
14. Updates

1. Copyright and Trademarks

All information on the Site is protected under copyright laws. Users of the Site are not permitted to copy any content for personal or professional use. It is strictly forbidden to redistribute, reproduce, publish, store on any medium, retransmit, or modify any information contained herein without the prior written authorization of C4 Communications.

All trademarks and logos (including names, words, slogans, titles, designs, illustrations, and icons) appearing on the Site are trademarks of C4 Communications. Any use of these is strictly prohibited without the prior written consent of C4 Communications. Unauthorized downloading, retransmission, copying, or modification of any trademark, service mark, or content, in whole or in part, from this Site constitutes an infringement of applicable copyright and trademark laws, and those responsible may be subject to legal action.

C4 Communications strictly prohibits the use of its logos as external links to any other websites without its prior written authorization. No reference on the Site or elsewhere shall be interpreted as granting, by implication or otherwise, any license or right to use C4 Communications’ intellectual property.

2. Objectives of the Privacy Policy

Respecting privacy and protecting personal information are essential for us. Through this Policy, we intend to protect such information in accordance with applicable laws. To ensure this protection, C4 Communications undertakes to collect, process, and share only the information that identifies an individual when that individual has given consent, unless otherwise permitted or required by law—in which case your consent is not required. The purpose of this Policy is to inform users why and how C4 Communications—or any person acting on its behalf—collects and uses their personal information. It is written in clear language to ensure users give informed consent.

For the purposes of this Policy, “personal information” means any information about an identifiable individual or that allows identification. Whenever possible, we will anonymize, pseudonymize, and/or aggregate such information so that it no longer identifies a person.

3. Effective Date

This Policy is effective as of September 21, 2023, and replaces the previous Privacy Policy.

4. Consent Collection Methods

C4 Communications commits to obtaining consent before collecting any individual’s personal information. Consent may be explicit or implicit and can be provided directly by the individual or their authorized representative.

We favor obtaining explicit consent—whether verbally, electronically, or in writing. However, implicit consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication or providing a name and phone number to obtain a response is considered implicit consent to collect personal information.

5. Purposes of Data Collection

Information is collected in accordance with the purposes and objectives set out in this Privacy Policy.

Below are some reasons why we collect your personal information:

• To provide products and services: We collect and process the necessary data and information to fulfill our mission and contractual obligations.
• To maintain and improve those products and services: Data collected during your interactions with our services may be used to analyze and enhance the functionality of our products and services.
• To offer personalized products and services: Collecting and analyzing data generated by your interactions enables us to develop and create products and services that meet your expectations—particularly to anticipate necessary accommodations for clients who require them.
• To evaluate the performance of products and services: We collect data to understand both the advantages and disadvantages of our products and services, in order to evaluate and address any issues (for example, via surveys). This ensures product and service quality and supports risk management.
• To protect our users’ privacy: Collected data allows us to verify identity and protect the privacy of individuals communicating with us by phone, electronically, or by other means.
• To satisfy legal obligations: Data are collected to comply with obligations arising from laws, regulations, or international treaties.

6. Use of Cookies and Analytics Tools

The Site uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. That identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be “persistent” or “session” cookies: a persistent cookie is stored by the browser and remains valid until its expiration date unless deleted by the user before that date; a session cookie expires at the end of the user session, when the browser is closed.

Cookies generally do not contain information that personally identifies a user, but the personal information we store about you may be linked to the information stored in and obtained through cookies. We use both session cookies and persistent cookies on our website. The data exchanged include the following:

• Your Internet service provider’s identity;
• Your IP address;
• The type of browser and operating system you use;
• The pages you visit;
• The date and time you access those pages;
• The referral site’s address, if you access this Site from another website.

The names of the cookies we use on our website and their purposes are described below:

Google Analytics

C4 Communications uses Google Analytics, which employs cookies to collect information about your browsing on this site, stored on servers located, among other places, in the United States. Google may share this information with third parties if required by law or when these parties process the data on its behalf.

Information collected by this tool includes, for example, the pages you view, the date, time, duration, and frequency of your visits, and the links you click on. Also collected are the type of operating system and language of your device, your Internet service provider’s name, and your geographic region. Your IP address is also collected but is anonymized (truncated) to protect your privacy. Anonymizing an IP address prevents the user’s identity from being determined through it.

Google uses the collected information only to generate statistics and reports on browsing activity on this site, enabling us to improve our electronic service delivery. Google will never associate the data collected on this site with any other data it holds.

If you wish, you can prevent Google from recording information about your browsing by installing the browser add-on to disable Google Analytics.

Most browsers allow you to refuse or accept cookies. Blocking all cookies has a negative impact on the use of our site. If you block cookies, you will not be able to use all recognition features of the site.

7. Personal Information Collected

C4 Communications may collect personal information in various forms, but only by lawful means and solely for the purposes disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected and its sensitivity may vary depending on the context of interactions between you and C4 Communications. Therefore, we must primarily inform you of the nature of the personal information we use.

We protect all collected personal information. Among the personal information likely to be collected and used, we pay particular attention to:

• Name and contact details: We collect first and last name, email address, postal address, phone number, and similar data to communicate with you when you fill out a contact form.

8. Security of Your Personal Information

C4 Communications takes reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. All personal information you provide to us is stored on secure servers (protected by password and firewall).

All electronic financial transactions conducted through this website will be encrypted. You acknowledge that transmitting information over the Internet is inherently unsecured, and we cannot guarantee the security of data you send over the Internet.

You are responsible for keeping your password confidential when accessing our website; we will never ask you for your password (except when you sign in to our site).

By visiting the Site, you expressly and in advance agree that we may use your personal information for marketing purposes, or we will provide you an opportunity to opt out of marketing uses of your personal information.

If you wish to have your information deleted or modified in any way, please contact our privacy officer:

Julie Bourbonnière
Vice-President and Chief Executive Officer
305 Rue de Bellechasse, Suite 105
Montréal, QC H2S 1W9

9. Limitation of Liability

Use and browsing of the Site are at your own risk. If you are not satisfied with the information on the Site or these terms, your sole and exclusive remedy is to cease accessing and using the Site.

C4 Communications, its directors, officers, employees, or any other third parties cannot be held liable to any person or business for any direct, indirect, special, punitive, or consequential damages arising directly or indirectly from accessing, using, or the consequences of using the Site or the information it contains, from the inability to use this Site or its information, or from the Site’s malfunction, including any damages to a third party.

C4 Communications cannot be held responsible for acts, omissions, or conduct by any user or third party.

10. Accessibility and Technical Failures of the Site

C4 Communications does not guarantee that the Site will be available or that access will be uninterrupted, nor that there will be no delays, failures, errors, omissions, or loss of information transmitted, nor that no virus or other contaminant will be transmitted, nor that no damage will be caused to your computer system, although all usual precautions are taken for maintenance.

C4 Communications disclaims any liability for damages resulting from the use of the Site. This explicit disclaimer includes damages caused by viruses or any other software or anomaly that may infect, harm, or damage your computer’s hardware, software, memory, or any other property belonging to you or others, after accessing, using, or browsing this Site.

It is strictly forbidden to send, publish, or otherwise transmit any content or material containing viruses or capable of causing an interruption, damage, or limiting the functionality of the Site or the servers connected to the Site. You also agree not to behave in an abusive manner or use the C4 Communications Site for illicit, illegal, obscene, defamatory, discriminatory, or otherwise harmful or reprehensible purposes.

11. Disclaimer

The Site, the information it contains, and any related communications are provided without any express or implied warranty of any kind, including, but not limited to, any warranty of merchantability or fitness for a particular purpose.

The information on the Site may be used in various circumstances or applications and therefore cannot be construed as applicable to your personal situation. By using this Site, you agree that you alone are responsible for the use of such information, advice, statements, or content provided and that you do so at your own risk.

12. Disclaimer Regarding Links to Other Websites

Links to other websites or references to products, services, and publications not belonging to C4 Communications are provided solely for the convenience of users and do not imply that C4 Communications endorses those websites, their content, or their privacy policies, nor does it guarantee them. These sites have been developed independently of C4 Communications, and we cannot vouch for the accuracy, completeness, or authenticity of their content and features. Linking to any other site is at your own risk, and C4 Communications is not responsible for any damage related to such links.

The provisions set out under “Limitation of Liability” and “Disclaimer” in these terms apply, with necessary modifications, to your access to other sites, their use, products, services, and content.

13. Applicable Laws

The Site is governed by the laws in force in the Province of Québec, Canada, and is subject to their application without giving effect to any conflict-of-law principles. Any user choosing to access the Site from other jurisdictions does so at their own initiative and is responsible for complying with local laws. Accordingly, the courts of the Province of Québec, Canada, in the City of Montréal have exclusive jurisdiction over any suit, action, or proceeding arising from or related to the use of this Site. By using this Site, you irrevocably acknowledge the initial and exclusive jurisdiction of these courts regarding any dispute. If any provision of these terms is deemed illegal, null, or unenforceable for any reason, that provision shall be severed and shall not affect the validity or enforceability of the remaining provisions.

14. Updates

This notice may be updated and amended without prior notice, at the sole discretion of C4 Communications. Therefore, it is the user’s responsibility to review these terms each time they access the Site. No user or visitor to the Site may amend these terms or add new provisions in any way.